Store Policies
Last updated: June 1, 2026
1. Shipping & Processing
We process and dispatch standard collection orders within 2-3 business days. Due to the extra craftsmanship and curation involved, custom orders created using our Customizer Studio require 5-7 business days to process and print before dispatch.
Free Shipping: We offer free shipping on all orders over ₹1499 within India. Orders below this threshold are subject to a flat shipping fee calculated at checkout.
2. Custom Products Return Clause
Because custom products (items designed via the Customizer Studio with custom text, font, size, and ink colors) are manufactured and printed individually based on your specific instructions, all custom order sales are final.
We cannot accept returns, modifications, or exchanges for custom merchandise unless there is a clear manufacturing defect or shipping error on our part (e.g., misprints, wrong size delivered, or damaged apparel).
3. Returns & Refunds (Standard Catalog Items)
For standard, non-customized clothing pieces purchased directly from our Bestsellers catalog:
- We accept returns and exchange requests within 14 days of delivery.
- To be eligible for a return, the garment must be unworn, unwashed, in its original packaging, and with all product tags intact.
- Return logistics and pickup will be arranged by mdrop. Once the return is received and inspected at our fulfillment center, your refund will be processed to the original payment method within 5-7 business days.
4. Exchanges
Need a different size? We offer one-time size exchanges for standard collection garments free of charge (subject to stock availability). Please refer to the size guide on the product page before purchase. Size exchanges are not available for customized products.
5. How to Initiate a Return or Claim
To report a misprinted or damaged custom product, or to initiate a standard product return, please contact our support team at support@mdrop.com with your order number and photo evidence of any defects within 48 hours of delivery.